At Aurum, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide to us when you visit our website or make purchases from our store. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information to provide you with a personalized experience and improve our products and services. The types of information we may collect include:

  • Personal Identification Information: When you place an order or create an account, we collect information such as your name, email address, mailing address, phone number, and payment details (credit card information, billing address).
  • Non-Personal Identification Information: We may collect information about how you interact with our website, such as your browser type, device information, IP address, pages visited, and the time spent on the site.
  • Cookies: Our website uses cookies to enhance your user experience, track site usage, and personalize content and advertisements. You can adjust your browser settings to refuse cookies, but some features of the website may not function properly.

2. How We Use Your Information

The information we collect is used to improve your shopping experience, communicate with you, and process transactions. Specifically, we use your personal data for the following purposes:

  • To process and complete your orders, including shipping and billing.
  • To send you order updates, promotions, newsletters, and other marketing communications (you can opt-out at any time).
  • To personalize your shopping experience by remembering your preferences and tailoring recommendations.
  • To respond to your customer service inquiries and provide support.
  • To improve our website, services, and products based on customer feedback and usage patterns.

3. Data Security

We implement a variety of security measures to ensure the protection of your personal information. All sensitive data, such as payment information, is encrypted using Secure Socket Layer (SSL) technology. While we take reasonable steps to protect your information, please note that no data transmission over the internet is entirely secure, and we cannot guarantee the security of information you transmit to us.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business and providing services to you. These may include:

  • Payment Processors: We use third-party payment processors to handle your financial transactions. They are required to adhere to strict data security standards.
  • Shipping Companies: We share your address and order details with shipping carriers to fulfill your order.
  • Marketing Partners: With your consent, we may share your information with trusted marketing partners who assist with advertising and promotional campaigns.
  • Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena or other legal process, or to protect our rights, property, or safety.

5. Your Data Protection Rights

As a customer, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Correct: If any of your personal information is incorrect or incomplete, you have the right to request corrections.
  • Right to Erase: You can request the deletion of your personal data, subject to certain legal conditions.
  • Right to Restrict Processing: You can ask us to limit the processing of your data in certain situations.
  • Right to Object: You have the right to object to the processing of your data for marketing purposes.
  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us at support@aurum.com.

6. Third-Party Links

Our website may contain links to external websites or third-party services. Please note that we are not responsible for the content, privacy practices, or security of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

7. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the updated policy will include the effective date of the revision.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us using the following details:

Email: contact@aurumherbal.com
Phone: +91 9981125195
Address: Dr. Nikita Homeopathic Clinic 80, Baheti Colony, Behind S.N. College Khandwa