At Aurum, we prioritize customer satisfaction and stand by the quality of our herbal and organic products for haircare, skincare, lipcare, and roll-ons. Our Refund and Returns Policy is designed to ensure that you have a pleasant shopping experience with us. Please read the following terms carefully to understand your rights and how we handle returns and refunds.

1. Returns Eligibility

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer returns under the following conditions:

  • Unopened and unused products: You may return items that are unused, sealed, and in their original packaging within 30 days of purchase.
  • Damaged or Defective Products: If you received a product that is damaged or defective, please contact us within 7 days of receiving the order to initiate a return.
  • Incorrect Items: If we sent you the wrong product, please notify us within 7 days of delivery, and we will arrange for a return or exchange.

2. Non-Returnable Items

To maintain hygiene and product quality, the following items are not eligible for return:

  • Opened or used products
  • Gift cards, sale items, or promotional products

3. How to Return an Item

If your item meets the conditions for a return, follow these steps:

  1. Contact Us: Please email our customer support team at support@aurum.com or call us at [Your contact number] within 30 days of purchase.
  2. Provide Details: In your return request, include your order number, a description of the issue (damaged, defective, incorrect), and a photo of the product (if applicable).
  3. Return Authorization: We will provide you with a Return Authorization (RA) number and the instructions on how to return the item.
  4. Package and Ship: Securely package the product in its original packaging and ship it back to us at the address provided by our team. Return shipping costs are the responsibility of the customer, unless the return is due to our error (damaged, defective, or wrong item).

4. Refund Process

Once we receive and inspect the returned product, we will notify you via email about the approval or rejection of your refund. If approved, we will process your refund to your original method of payment within 5-10 business days.

  • Refund Amount: Refunds will be issued for the purchase price of the product, excluding shipping charges unless the return is due to our mistake.
  • Shipping Charges: Please note that return shipping costs are the responsibility of the customer, except in cases of defective, damaged, or incorrect items.

5. Exchanges

If you would like to exchange an item for a different product, please follow the return process outlined above and place a new order for the desired item. You will be refunded for the returned product once it is processed.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has not been processed or shipped, we will gladly cancel and issue a full refund. Once an order has been shipped, it cannot be canceled.

7. Customer Support

If you have any questions regarding returns, refunds, or exchanges, please do not hesitate to contact us. Our customer support team is here to assist you.

Email: contact@aurum.com
Phone: +91 9981125195
Address: Dr. Nikita Homeopathic Clinic 80, Baheti Colony, Behind S.N. College Khandwa

 

8. Changes to this Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated revision date.

Thank you for choosing Aurum. We hope you enjoy our herbal and organic products for your haircare, skincare, lipcare, and wellness needs. Your satisfaction is important to us, and we strive to ensure a smooth and enjoyable shopping experience.